> ## Documentation Index
> Fetch the complete documentation index at: https://docs.breezehost.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoices and Billing History

> View, download, and manage your invoices from the Breeze Hosting billing panel

Keep track of all your charges and payments with the invoices section of your billing panel. Every transaction generates a professional invoice that you can download for your records.

## Viewing Your Invoices

<Steps>
  <Step title="Log In to Billing Panel">
    Go to [dash.breezehost.xyz](https://dash.breezehost.xyz) and sign in
  </Step>

  <Step title="Navigate to Invoices">
    Click "Invoices" or "Billing History" in the main menu
  </Step>

  <Step title="Browse Your Invoices">
    You'll see a list of all invoices, sorted by date (newest first). Each invoice shows:

    * Invoice number
    * Date issued
    * Amount due/paid
    * Current status
    * Service details
  </Step>
</Steps>

## Invoice Statuses

Understanding your invoice status helps you stay on top of payments.

| Status        | Meaning                        | Action Required                             |
| ------------- | ------------------------------ | ------------------------------------------- |
| **Paid**      | Payment received and confirmed | None - payment complete                     |
| **Pending**   | Awaiting payment               | Pay the invoice before it expires           |
| **Overdue**   | Payment is past due            | Pay immediately to avoid service suspension |
| **Cancelled** | Invoice no longer valid        | No action needed                            |
| **Refunded**  | Payment was refunded           | Check your refund details                   |

## Paying an Outstanding Invoice

If you see a pending or overdue invoice, you can pay it directly from the billing panel.

<Steps>
  <Step title="Find the Invoice">
    Locate the unpaid invoice in your invoices list
  </Step>

  <Step title="Click Pay Now">
    Click the "Pay Now" or "View Invoice" button next to the invoice
  </Step>

  <Step title="Review Details">
    Check the invoice amount and service details to make sure everything is correct
  </Step>

  <Step title="Select Payment Method">
    Choose your preferred payment method
  </Step>

  <Step title="Complete Payment">
    Follow the payment instructions and confirm your payment
  </Step>

  <Step title="Confirmation">
    You'll see a confirmation message. Your invoice will now show as "Paid" and your service will remain active.
  </Step>
</Steps>

<Info>
  **Payment Processing**: Stripe payments are processed instantly. Your invoice status will update within seconds of successful payment.
</Info>

## Downloading Invoices

Download invoices for accounting, tax, or personal records.

<Steps>
  <Step title="Go to Invoices">
    Navigate to the "Invoices" section of your billing panel
  </Step>

  <Step title="Find Your Invoice">
    Locate the invoice you want to download
  </Step>

  <Step title="Click Download">
    Click the "Download" or "PDF" button to save the invoice to your computer
  </Step>
</Steps>

<Tip>
  Save invoices regularly for your records. You can organize them by year and service type.
</Tip>

## What's on Your Invoice

Your Breeze Hosting invoice includes:

* **Invoice number**: Unique identifier for reference
* **Issue date**: When the invoice was generated
* **Due date**: When payment is due
* **Bill to**: Your account name and email
* **Service details**: Description of services charged
* **Amount**: Total amount due in USD or Robux
* **Payment terms**: How long you have to pay
* **Account summary**: Previous balance and credits applied

## Invoice Retention

We keep complete records of all your invoices:

* **Online access**: Access invoices anytime through your billing panel
* **Retention period**: Invoices are retained for at least 7 years for accounting and legal purposes
* **Permanent record**: Even cancelled services show invoices for historical reference

## Billing History and Transactions

View a complete history of all your transactions:

<Steps>
  <Step title="Open Billing Panel">
    Log in at [dash.breezehost.xyz](https://dash.breezehost.xyz)
  </Step>

  <Step title="Find Transaction History">
    Click "Transactions" or "Payment History"
  </Step>

  <Step title="Review Activity">
    You'll see:

    * Date of transaction
    * Type (payment, charge, credit, refund)
    * Amount
    * Payment method used
    * Status
  </Step>
</Steps>

## Refunds

For our current refund policy, please visit the [Legal section on our main site](https://breezehost.xyz/legal). If you believe you're eligible for a refund, contact support via [Discord](https://discord.gg/breezehost) or email [support@breezehost.xyz](mailto:support@breezehost.xyz).

## Tax Information

If you need tax documentation:

* **Invoices serve as tax records**: Download them directly from your billing panel
* **Business account**: If you're using Breeze Hosting for business purposes, keep all invoices for tax purposes
* **Contact support**: For specific tax documentation needs, email [support@breezehost.xyz](mailto:support@breezehost.xyz)

## Billing Issues and Disputes

Seeing an unexpected charge or have a question about an invoice?

<Steps>
  <Step title="Contact Support Immediately">
    Email [support@breezehost.xyz](mailto:support@breezehost.xyz) with your invoice number and details
  </Step>

  <Step title="Provide Information">
    Include what you believe is incorrect and any relevant context
  </Step>

  <Step title="Investigation">
    Our billing team will review and respond within 24-48 hours
  </Step>
</Steps>

## Payment Methods for Invoices

### Paying via Stripe (USD)

* Most invoices can be paid directly through your dashboard with Stripe
* Your saved card will be used for auto-renewal

### Paying via Robux

* Robux invoices can be paid directly through the dashboard via our custom Roblox payment gateway
* Your Robux payment method will be used for auto-renewal

## Frequently Asked Questions

**Q: Why do I have an invoice for a service I cancelled?**
A: Cancellations take effect at the end of your billing cycle. The final invoice covers charges through the cancellation date.

**Q: Can I change my invoice details after it's issued?**
A: No, invoices are permanent records. However, you can contact support if there's an error.

**Q: How long do I have to pay an invoice?**
A: Check the "Due Date" on your invoice. Most invoices are due within 30 days.

**Q: What happens if I don't pay an overdue invoice?**
A: Your service may be suspended. Pay immediately to restore access.

## Need Help?

For billing questions or invoice issues:

* **Discord**: Open a ticket in our [support server](https://discord.gg/breezehost)
* **Email**: [support@breezehost.xyz](mailto:support@breezehost.xyz)
* **Billing Panel**: Check the FAQ or help section in your account