> ## Documentation Index
> Fetch the complete documentation index at: https://docs.breezehost.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Find answers to common questions about Breeze Hosting

Can't find what you're looking for? Browse these frequently asked questions or [contact support](/troubleshooting/faq#how-do-i-get-support).

<Accordion title="What does Breeze Hosting offer?">
  Breeze Hosting provides reliable cloud hosting for:

  * **Discord Bots** - Host Python and JavaScript Discord bots 24/7
  * **Web Hosting** - Static and dynamic websites
  * **VPS** - Virtual private servers for developers
  * **General Applications** - Any application that runs on Linux/Node.js/Python

  Choose from multiple plans with different resource tiers. We accept USD (via Stripe) and Robux payments.
</Accordion>

<Accordion title="Do you help with coding or debugging?">
  **Short answer: No.**

  Breeze Hosting provides **hosting support only**. Our team helps with:

  * Service setup and configuration
  * Server performance and resource issues
  * Hosting environment problems
  * Account and billing questions
  * MongoDB connection setup

  We **cannot help with:**

  * Writing or debugging code
  * Application logic issues
  * Framework-specific problems
  * Algorithm or design questions
  * General programming help

  **Why?** We focus on being experts in hosting, not software development. Your code is your responsibility, and your project's requirements are best understood by developers familiar with your codebase.

  **For coding help:**

  * Check documentation for your framework
  * Ask in community forums (Stack Overflow, Reddit, GitHub Discussions)
  * Hire a developer or mentor
  * Use AI tools like ChatGPT for code questions
</Accordion>

<Accordion title="What does 'unlimited' mean?">
  Our plans mention "unlimited" features, but here's what that actually means:

  **Unlimited = No Hard Limits Under Fair Use**

  * There's no artificial cap that stops you instantly
  * You can use resources as much as you need for normal usage
  * BUT: Excessive use may be restricted or throttled

  **Fair Use Examples:**

  ✓ **Normal use:**

  * Running a Discord bot that responds to commands
  * Hosting a website with regular traffic
  * Running background jobs a few times per day
  * Normal CPU and memory usage

  ✗ **Excessive/unfair use:**

  * Crypto mining or intensive computations
  * DDoS tools or network stressing
  * Excessive spam or automated attacks
  * Running multiple heavy services on a single plan
  * Bypassing resource limits intentionally

  **What Happens with Excessive Use:**

  1. **Monitoring** - We monitor usage patterns
  2. **Notification** - You'll be warned if usage is excessive
  3. **Throttling** - Your service may be slowed down
  4. **Recommendations** - We'll suggest upgrading your plan
  5. **Suspension** - If unaddressed, service may be suspended

  **Bottom Line:**
  Use Breeze Hosting responsibly. For normal applications, you'll never have issues. If you're doing something resource-intensive, upgrade to a higher plan.
</Accordion>

<Accordion title="How do I get support?">
  Breeze Hosting offers support through two channels:

  ### Discord (Recommended)

  * **Fastest response** - Usually 1-24 hours
  * **Go to:** [Discord Support Server](https://discord.gg/breezehost)
  * **How to:** Open a support ticket by following the ticket instructions
  * **Best for:** Quick issues, feature requests, billing questions

  **Discord Support Benefits:**

  * Real-time communication
  * Quick back-and-forth troubleshooting
  * Community members may help
  * Faster resolution usually

  ### Email

  * **Email:** [support@breezehost.xyz](mailto:support@breezehost.xyz)
  * **Response time:** 24-48 hours
  * **Best for:** Formal documentation, billing disputes, detailed issues

  ### What to Include When Contacting Support

  Make it easy for us to help by providing:

  * Your service name/ID
  * Description of the issue
  * Error messages (exact text)
  * When the issue started
  * Steps you've already tried
  * Screenshots if applicable

  ### Support Hours

  * Available 24/7 for critical issues
  * Response time: Most inquiries answered within 24 hours
  * Complex issues may take 1-3 business days

  ### What We Support

  * Service setup and configuration
  * Account and billing issues
  * Hosting environment problems
  * Performance and resource issues
  * MongoDB IP whitelist setup

  ### What We Don't Support

  * Code debugging or development advice
  * General programming questions
  * Framework-specific problems
  * Third-party service issues (unless related to hosting)
</Accordion>

<Accordion title="Do you offer refunds?">
  For our current refund policy, please visit the [Legal section on our main site](https://breezehost.xyz/legal).

  If you believe you're eligible for a refund, contact support via [Discord](https://discord.gg/breezehost) or email [support@breezehost.xyz](mailto:support@breezehost.xyz).
</Accordion>

<Accordion title="What's your uptime guarantee?">
  **Target Uptime: 99.9%**

  This means your service should be available and accessible 99.9% of the time.

  ### What That Means

  * **99.9% = 43 minutes of downtime per month** (on average)
  * Your service runs reliably for the vast majority of the time
  * Occasional maintenance is required and expected

  ### What's NOT Covered

  * Third-party service outages (Discord, database providers, etc.)
  * Issues caused by your code or configuration
  * Your account being suspended for policy violations
  * Intentional service suspension for non-payment

  ### Checking Uptime

  View our real-time status and historical uptime at:
  **[uptime.breezehost.xyz](https://uptime.breezehost.xyz)**

  ### SLA

  While we target 99.9% uptime, we do not offer an SLA (Service Level Agreement) with compensation. Our hosting is best-effort, reliable service at affordable prices.

  **Why?** At the price points we offer, traditional SLAs aren't economically viable. We focus on reliability through good infrastructure instead.
</Accordion>

<Accordion title="Can I use MongoDB or other databases?">
  **Yes! MongoDB and other databases are fully supported.**

  ### MongoDB Setup

  If you're connecting to MongoDB from your Breeze service:

  1. **Whitelist the IP range** - Your database provider needs to allow connections from Breeze
  2. **Why?** Our server IPs may change during infrastructure updates
  3. **Solution** - Whitelist `0.0.0.0/0` (all IPs) for reliable connections

  For detailed setup instructions, see our [MongoDB Connection Guide](/troubleshooting/mongodb-connection).

  ### Other Databases

  You can connect to any database that:

  * Runs on a public or whitelisted IP
  * Uses standard connection protocols (TCP/IP)
  * Is compatible with your application

  **Common databases:**

  * MySQL/MariaDB
  * PostgreSQL
  * MongoDB
  * Redis
  * Firebase
  * DynamoDB
  * Any cloud database service

  ### Important Notes

  * **IP Whitelist**: Whatever database you use, whitelist your Breeze server's IP range
  * **Credentials**: Store database credentials securely (environment variables, not in code)
  * **Backups**: Always back up your data - Breeze Hosting doesn't manage external databases
  * **Network**: Ensure your Breeze service has outbound internet access to your database

  ### For Database-Specific Help

  * Breeze Hosting handles: IP whitelisting, connection setup, hosting-side issues
  * Your database provider handles: Database-specific features, performance tuning
  * For general database help, consult your database provider's documentation
</Accordion>

<Accordion title="Can I pay with Robux?">
  **Yes! Robux payments are fully supported.**

  All RBX plans are supported. The entire process is handled through the dashboard via our custom Roblox payment gateway:

  1. Create account at [dash.breezehost.xyz](https://dash.breezehost.xyz)
  2. Browse the available plans and select a Robux-priced plan
  3. Choose your server type (Python or JavaScript)
  4. Complete checkout through our custom Roblox payment gateway
  5. Your service activates once payment is confirmed

  ### Renewal

  Robux plans support **automatic renewal** through the dashboard:

  * Renewals are processed via the same custom Roblox payment gateway
  * You can manage renewal settings in your dashboard

  ### Important

  * See our [refund policy](https://breezehost.xyz/legal) on the main site for details
</Accordion>

<Accordion title="What server types are available?">
  Breeze Hosting currently supports:

  **Python**

  * Python 3.9, 3.10, 3.11, or later
  * Popular libraries: discord.py, interactions.py, FastAPI, Flask
  * Perfect for: Discord bots, APIs, web services

  **JavaScript/Node.js**

  * Node.js v18 or later
  * Popular libraries: discord.js, eris, Express, Fastify
  * Perfect for: Discord bots, APIs, web servers

  ### What's Installed

  Both server types come with standard tools:

  * git for version control
  * npm/yarn for Node.js packages
  * pip for Python packages
  * ffmpeg for media processing

  ### Can I Run Other Languages?

  While we officially support Python and JavaScript, you may be able to run other languages if:

  * You can compile/run them on Linux
  * You install dependencies manually
  * You manage them within the container

  For other languages, contact support to discuss feasibility.
</Accordion>

<Accordion title="What are the resource limits?">
  Resource allocation varies by plan. Each plan includes:

  * **CPU** - Shared processor time
  * **RAM** - Memory for your application
  * **Disk Storage** - Storage for files and database
  * **Bandwidth** - Data transfer limits

  For exact specifications, check our [Plans & Limits](/plans-and-limits) page or contact support.

  ### Upgrading Resources

  If you need more resources:

  1. Go to your service in [dash.breezehost.xyz](https://dash.breezehost.xyz)
  2. Click "Upgrade"
  3. Choose a higher plan tier
  4. Resources increase immediately
  5. You pay only the prorated difference

  ### What Counts Against Limits

  * **Disk**: All files, database backups, logs
  * **RAM**: Your running application and system processes
  * **CPU**: Processing time for your application
  * **Bandwidth**: Data in and out of your service
</Accordion>

<Accordion title="How do I backup my data?">
  You're responsible for backing up your data. Here's how:

  ### File Backups

  1. Use the File Manager in your service panel
  2. Download files regularly to your computer
  3. Or use FTP/SFTP to backup programmatically

  ### Database Backups

  For MongoDB and other databases:

  1. Use your database provider's backup features
  2. Export/dump data regularly
  3. Store backups separately from Breeze

  ### Automated Backups

  * Breeze Hosting does NOT provide automatic backups
  * You are responsible for all data backup and recovery
  * It's your responsibility to prevent data loss

  ### Best Practices

  <Check>Back up regularly (at least weekly)</Check>
  <Check>Store backups in multiple locations</Check>
  <Check>Test your backups to ensure they work</Check>
  <Check>Document your backup process</Check>
  <Check>Automate backups if possible</Check>

  ### Backup Tools

  * **FTP/SFTP clients**: FileZilla, WinSCP, Cyberduck
  * **Git**: Version control for code
  * **Database tools**: mongodump, mysqldump, pg\_dump
  * **Scripts**: Automated backup scripts in your application
</Accordion>

<Accordion title="Do you have a status page or uptime monitor?">
  **Yes! Check our status anytime at [uptime.breezehost.xyz](https://uptime.breezehost.xyz)**

  The status page shows:

  * Current system status (All Green vs. Issues)
  * Real-time component status
  * Uptime history and statistics
  * Active incidents and maintenance

  ### Why Check the Status Page

  Before contacting support about:

  * Service not responding
  * High latency
  * Connection timeouts
  * General unavailability

  Check the status page first to see if there's a known incident.

  ### Staying Updated

  * **Status Page**: Check for current status
  * **Discord**: Follow announcements for scheduled maintenance
  * **Email**: Important notifications about service
</Accordion>

<Accordion title="What's the difference between plans?">
  All plans include the same features (Python, JavaScript, MongoDB support, etc.). The difference is resources:

  **Higher plans include:**

  * More CPU processing power
  * More RAM (memory)
  * More disk storage
  * Better performance

  Start with a plan that fits your current needs — you can always upgrade later. Visit [dash.breezehost.xyz](https://dash.breezehost.xyz) to see all available plans and pricing.

  ### Upgrading and Downgrading

  * Upgrade anytime for more resources
  * Downgrade if you need to save costs
  * Prorated billing for mid-cycle changes
  * Changes take effect immediately

  ### Still Unsure?

  Start with a lower plan and upgrade if you need more resources. You can always scale up.
</Accordion>

<Accordion title="Can I run multiple bots/services on one plan?">
  **Technically yes, but not recommended.**

  You can run multiple services on one plan, but:

  * They share the same CPU, RAM, and storage
  * One service using all resources affects others
  * Performance degrades as load increases
  * One service crashing may affect others

  ### Recommendations

  * **One service per plan** - Best practice
  * **Multiple services?** - Get multiple plans
  * **Heavy services?** - Upgrade to higher tier

  This ensures each service has dedicated resources and better stability.
</Accordion>

<Accordion title="Do you allow automated actions or self-bots?">
  **No.**

  Breeze Hosting explicitly prohibits:

  * **Self-bots** - Automating your own user account
  * **User bots** - Automating any user account
  * **Unauthorized automation** - Automating Discord functionality without permission
  * **User token abuse** - Using user tokens for anything other than normal client use

  These violate Discord's Terms of Service and our policy.

  **What you CAN do:**

  * Bot accounts (with bot token)
  * Discord apps (official API)
  * Webhooks for notifications
  * Authorized integrations

  ### Why This Matters

  * Violating Discord ToS gets your account banned
  * We support legitimate uses only
  * Violations may result in service suspension
  * Repeat violations result in account termination
</Accordion>

<Accordion title="What are the prohibited uses?">
  Breeze Hosting services cannot be used for:

  * **Illegal activity** - Anything breaking laws
  * **Self-bots/user-bots** - Automating user accounts
  * **Unauthorized automation** - Without proper permissions
  * **DDoS tools/stressers** - Attack tools and IP loggers
  * **Crypto mining** - Resource-intensive mining operations
  * **Excessive resource use** - Intentionally bypassing limits
  * **Selling/reselling** - Without written permission

  ### Enforcement

  Policy violations result in:

  1. Warning and service suspension
  2. Permanent account termination
  3. Data deletion
  4. Possible legal action for severe violations
</Accordion>

<Accordion title="Can I upgrade or downgrade anytime?">
  **Yes, completely flexible.**

  ### Upgrading

  * Upgrade anytime for more resources
  * Changes take effect immediately
  * Prorated billing: pay only for the remaining days at new rate
  * No penalties or fees

  ### Downgrading

  * Downgrade anytime to reduce costs
  * Changes take effect at next billing cycle (or immediately with pro-rata adjustment)
  * No penalties
  * Ensure your service will work with lower resources before downgrading

  ### How to Change Plans

  1. Log in to [dash.breezehost.xyz](https://dash.breezehost.xyz)
  2. Go to your service
  3. Click "Upgrade" or "Change Plan"
  4. Select new plan tier
  5. Confirm the changes
  6. Done! Changes apply immediately
</Accordion>

<Accordion title="What payment methods do you accept?">
  Two payment options:

  ### Stripe (USD)

  * All USD plans supported
  * **Processing:** Instant
  * **Auto-renewal:** Yes, if enabled
  * **Best for:** Most users

  ### Robux (In-Game Currency)

  * All RBX plans supported
  * **Processing:** Via dashboard gateway
  * **Auto-renewal:** Yes, through custom Roblox payment gateway
  * **Best for:** Roblox users

  See [Payment Methods](/billing/payment-methods) for complete details.
</Accordion>

<Accordion title="How do I cancel my service?">
  Cancellation is simple and has no penalties:

  1. Log in to [dash.breezehost.xyz](https://dash.breezehost.xyz)
  2. Go to your service
  3. Click "Cancel Service" or "Terminate"
  4. Confirm cancellation
  5. Your service continues until the end of the current billing period
  6. After that date, service terminates

  ### Important

  * See our [refund policy](https://breezehost.xyz/legal) for details on cancellations
  * Back up your data before cancellation
  * Service data is deleted after termination
  * You can repurchase the same service later

  See [Manage Services](/billing/manage-services) for detailed steps.
</Accordion>

<Accordion title="Is there a minimum contract or long-term commitment?">
  **No.**

  Breeze Hosting has:

  * Month-to-month billing only
  * No long-term contracts
  * Cancel anytime with no penalties
  * Completely flexible

  You're free to upgrade, downgrade, or cancel whenever you want.
</Accordion>

<Accordion title="Do you support SSL/HTTPS?">
  **For web hosting:** Yes, depending on your plan.

  Contact support for details about SSL certificate setup with your specific service type.

  **For bot/VPS services:** Not applicable, but your connections can use SSL/TLS to external services.
</Accordion>

<Accordion title="Can I use a custom domain?">
  **For web hosting:** Possibly, depending on your plan.

  For details about custom domain support:

  1. Check your plan features in the billing panel
  2. Contact support via Discord or email

  **For bot hosting:** Domains don't apply - your bot runs on Breeze servers.
</Accordion>

## Still Have Questions?

Can't find your answer above? Get help:

* **Discord Support**: [Join our server](https://discord.gg/breezehost) and open a ticket
* **Email**: [support@breezehost.xyz](mailto:support@breezehost.xyz)
* **Status Page**: [uptime.breezehost.xyz](https://uptime.breezehost.xyz)

We're here to help!