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Experiencing issues with your Breeze Hosting service? Here are solutions for common problems. If you don’t find your issue here, check the FAQ or contact support.

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Server Won’t Start

Your server should start automatically, but sometimes it needs a manual restart.

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Quick Fixes

1

Check Service Status

Log in to dash.breezehost.xyz and go to your service
2

Look for Status Indicator

Check if your service shows as “Active” or if there’s an error message
3

Restart Server

Click the “Restart” button in your service controls
4

Wait for Restart

Give it 30-60 seconds to restart and come online
5

Check Status Again

Refresh the page to see if your service is running

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Still Not Starting?

Your service may be suspended if payment is overdue.
  • Go to Invoices in your billing panel
  • Look for any unpaid invoices
  • Pay outstanding balances immediately
  • Your service should restart within minutes
If your service exceeds resource limits, it may stop automatically.
  • Go to your service dashboard
  • Check CPU, RAM, and disk usage
  • If at maximum capacity, upgrade your plan or optimize your code
  • Restart after addressing the issue
There may be a temporary server issue.
  • Visit uptime.breezehost.xyz
  • Check for any active incidents
  • If there’s a known issue, our team is working on it
  • Wait for the status page to show “All Systems Operational”
If your server still won’t start:
  1. Open a ticket in our Discord server
  2. Or email support@breezehost.xyz
  3. Include your service name and error messages
  4. Our team will investigate within 24 hours

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High Resource Usage

Your service may be running slowly or consuming too many resources.

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Diagnosing High Usage

1

Check Dashboard

Log in to your service and go to the dashboard or console
2

Review Metrics

Look for CPU, RAM, and disk usage percentages
3

Identify Spike

Note if usage is always high or if it spikes at certain times

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Common Causes and Solutions

Your application may have a memory leak causing gradual resource increase.Solution:
  1. Review your code for memory leaks (especially in loops or event listeners)
  2. Optimize variables and clean up objects after use
  3. Restart your service to free up memory temporarily
  4. Monitor memory usage after restart
Note: We can help with hosting issues, but not with code debugging. See our FAQ.
You may have multiple services or bots running on the same server.Solution:
  1. Check what processes are running
  2. Identify unnecessary services and stop them
  3. Consider running services on separate plans if both are needed
  4. Optimize your startup scripts to only run essential processes
Database queries or operations may be consuming excessive resources.Solution:
  1. Review database query logs if available
  2. Optimize queries to reduce load
  3. Consider upgrading to a higher plan with more resources
  4. Use database indexing and caching strategies
If you’re hosting a Discord bot, it may generate high resource usage during peak hours.Solution:
  1. Optimize your bot’s event listeners and message handlers
  2. Reduce polling frequency if checking status periodically
  3. Use Discord sharding if handling multiple guilds
  4. Consider upgrading to a higher plan

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Upgrade Your Plan

If your service consistently hits resource limits:
  1. Go to your service in the billing panel
  2. Click “Upgrade” and choose a higher tier
  3. Your resources will increase immediately
  4. You’ll only pay the prorated difference for the current month
See Plan Limits for detailed specifications of each plan.

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File Upload Failures

Problems uploading files to your server?

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Check File Size

1

Verify File Size

Check your file’s size on your computer (right-click > Properties)
2

Compare to Limit

Each Breeze plan has a maximum file size limit (typically 512MB per file)
3

Split Large Files

If your file exceeds the limit, split it into smaller parts
4

Retry Upload

Try uploading the file again

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Check File Permissions

1

Open File Manager

In your service panel, click “File Manager” or “Files”
2

Navigate to Folder

Go to the folder where you want to upload the file
3

Check Permissions

Look for a “Permissions” button or right-click the folder
4

Ensure Write Access

Make sure the folder has write permissions enabled
5

Update if Needed

Change permissions to allow uploads (usually 755 or 777)

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Check Network Connection

1

Test Internet Connection

Open a new tab and visit a website to confirm internet is working
2

Try Again

Refresh the file manager and attempt the upload again
3

Use Smaller File

Try uploading a smaller file to test if the issue is size-related
4

Try Different Method

If web upload fails, try FTP/SFTP access if available

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Other Solutions

Cached files may interfere with uploads.
  1. Clear your browser’s cache and cookies
  2. Close and reopen your browser
  3. Log back into the billing panel
  4. Try uploading again
Browser issues may prevent uploads.
  1. Try uploading from a different browser
  2. Try on a different device
  3. This helps identify if it’s a browser or account issue
You may be out of disk space.
  1. Go to your service dashboard
  2. Check “Disk Usage” or “Storage”
  3. If full, delete unnecessary files
  4. Or upgrade to a plan with more storage

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Connection Timeouts

Your application can’t connect to external services or databases.

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Connection Timeout Causes

Connection timeouts usually mean:
  • Network connectivity issue
  • Firewall blocking the connection
  • The external service is down or unreachable
  • Incorrect connection settings (wrong host, port, or credentials)

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Troubleshooting Steps

1

Check Internet Connection

Ensure your server has internet access by visiting your service
2

Verify Target is Online

Check if the service you’re connecting to is online and accessible
3

Check Firewall Rules

If connecting to a database, check that the firewall allows your IP
4

Verify Connection Details

Double-check hostname, port, username, and password
5

Test Connection

If possible, test the connection from your computer

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Database Connection Timeouts

If you’re experiencing MongoDB or other database connection issues, see MongoDB Connection Issues.

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Still Timing Out?

1

Get Diagnostic Info

Note the exact error message and timestamp
2

Contact Support

Email support@breezehost.xyz or open a Discord ticket
3

Provide Details

Include:
  • Service name
  • Error message and stack trace
  • What you’re trying to connect to
  • When the issue started

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Panel Access Issues

Can’t log in or access your billing panel?

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Can’t Log In

1

Check Email

Make sure you’re using the correct email address for your account
2

Check Password

Verify you’re typing your password correctly (case-sensitive)
3

Try Reset Password

Click “Forgot Password?” and follow the email link to reset it
4

Check Email

Look in spam or promotions folder for the reset email
5

Clear Cache

Clear your browser cache and cookies, then try again

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2FA Issues

If you have two-factor authentication enabled:
1

Check Authenticator App

Make sure your code is current (codes change every 30 seconds)
2

Try Backup Code

If your authenticator app isn’t working, use a backup code instead
3

Check Time Sync

Ensure your device’s time is correct (authenticator codes depend on time)
4

Lost All Codes

Contact support to reset 2FA on your account

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Page Won’t Load

1

Check Internet

Verify you have internet connection
2

Try Different Browser

Try a different browser to rule out browser issues
3

Clear Cache

Clear your browser’s cache and cookies
4

Check Status Page

Visit uptime.breezehost.xyz to see if billing panel is down
5

Wait and Retry

If the status shows an incident, wait a few minutes and try again

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Out of Memory Errors

Your service is running out of available memory.

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Understanding OOM Errors

“Out of memory” errors mean your application is trying to use more RAM than your plan provides.

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Quick Fixes

1

Restart Service

Restart your service to clear memory and restart fresh
2

Check Usage

After restart, monitor memory usage in your dashboard
3

Identify Spike

Watch for when memory usage increases suddenly

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Long-Term Solutions

Review your code for memory leaks and inefficiencies.
  • Check for variables that aren’t properly cleaned up
  • Reduce cache sizes if applicable
  • Close unused connections
  • Optimize data structures
Note: We provide hosting support, not code debugging. See FAQ.
If your application legitimately needs that much memory:
  1. Run fewer services on the same plan
  2. Disable unnecessary features
  3. Reduce user/data load if possible
If optimization isn’t possible, upgrade to a higher tier.
  1. Go to your service in the billing panel
  2. Click “Upgrade”
  3. Choose a plan with more RAM
  4. Your service will immediately have more memory available

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Still Need Help?

If your issue isn’t listed here or our solutions didn’t work:

Check the FAQ

Browse frequently asked questions

Contact Discord Support

Open a ticket in our Discord server

Email Support

Email support@breezehost.xyz

Check Status Page

Visit uptime.breezehost.xyz
When contacting support, please include:
  • Your service name
  • When the issue started
  • Exact error messages
  • Steps you’ve already tried
  • Any relevant logs or screenshots