Common Issues and Troubleshooting

Documentation Index

Fetch the complete documentation index at: https://docs.breezehost.xyz/llms.txt

Use this file to discover all available pages before exploring further.

Experiencing issues with your Breeze Hosting service? Here are solutions for common problems. If you don’t find your issue here, check the FAQ or contact support.

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Server Won’t Start

Your server should start automatically, but sometimes it needs a manual restart.

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Quick Fixes

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Still Not Starting?

Check Service Payment

Your service may be suspended if payment is overdue.

• Go to Invoices in your billing panel
• Look for any unpaid invoices
• Pay outstanding balances immediately
• Your service should restart within minutes

Check Resource Limits

If your service exceeds resource limits, it may stop automatically.

• Go to your service dashboard
• Check CPU, RAM, and disk usage
• If at maximum capacity, upgrade your plan or optimize your code
• Restart after addressing the issue

Check System Status

There may be a temporary server issue.

• Visit uptime.breezehost.xyz
• Check for any active incidents
• If there’s a known issue, our team is working on it
• Wait for the status page to show “All Systems Operational”

Contact Support

If your server still won’t start:

1. Open a ticket in our Discord server
2. Or email support@breezehost.xyz
3. Include your service name and error messages
4. Our team will investigate within 24 hours

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High Resource Usage

Your service may be running slowly or consuming too many resources.

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Diagnosing High Usage

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Common Causes and Solutions

Memory Leak

Your application may have a memory leak causing gradual resource increase.Solution:

1. Review your code for memory leaks (especially in loops or event listeners)
2. Optimize variables and clean up objects after use
3. Restart your service to free up memory temporarily
4. Monitor memory usage after restart

Note: We can help with hosting issues, but not with code debugging. See our FAQ.

Too Many Background Processes

You may have multiple services or bots running on the same server.Solution:

1. Check what processes are running
2. Identify unnecessary services and stop them
3. Consider running services on separate plans if both are needed
4. Optimize your startup scripts to only run essential processes

Inefficient Database Queries

Database queries or operations may be consuming excessive resources.Solution:

1. Review database query logs if available
2. Optimize queries to reduce load
3. Consider upgrading to a higher plan with more resources
4. Use database indexing and caching strategies

Bot Activity

If you’re hosting a Discord bot, it may generate high resource usage during peak hours.Solution:

1. Optimize your bot’s event listeners and message handlers
2. Reduce polling frequency if checking status periodically
3. Use Discord sharding if handling multiple guilds
4. Consider upgrading to a higher plan

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Upgrade Your Plan

If your service consistently hits resource limits:

1. Go to your service in the billing panel
2. Click “Upgrade” and choose a higher tier
3. Your resources will increase immediately
4. You’ll only pay the prorated difference for the current month

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File Upload Failures

Problems uploading files to your server?

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Check File Size

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Check File Permissions

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Check Network Connection

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Other Solutions

Clear Browser Cache

Cached files may interfere with uploads.

1. Clear your browser’s cache and cookies
2. Close and reopen your browser
3. Log back into the billing panel
4. Try uploading again

Try Different Browser

Browser issues may prevent uploads.

1. Try uploading from a different browser
2. Try on a different device
3. This helps identify if it’s a browser or account issue

Check Storage Space

You may be out of disk space.

1. Go to your service dashboard
2. Check “Disk Usage” or “Storage”
3. If full, delete unnecessary files
4. Or upgrade to a plan with more storage

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Connection Timeouts

Your application can’t connect to external services or databases.

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Connection Timeout Causes

Connection timeouts usually mean:

• Network connectivity issue
• Firewall blocking the connection
• The external service is down or unreachable
• Incorrect connection settings (wrong host, port, or credentials)

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Troubleshooting Steps

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Database Connection Timeouts

If you’re experiencing MongoDB or other database connection issues, see MongoDB Connection Issues.

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Still Timing Out?

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Panel Access Issues

Can’t log in or access your billing panel?

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Can’t Log In

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2FA Issues

If you have two-factor authentication enabled:

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Page Won’t Load

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Out of Memory Errors

Your service is running out of available memory.

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Understanding OOM Errors

“Out of memory” errors mean your application is trying to use more RAM than your plan provides.

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Quick Fixes

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Long-Term Solutions

Optimize Memory Usage

Review your code for memory leaks and inefficiencies.

• Check for variables that aren’t properly cleaned up
• Reduce cache sizes if applicable
• Close unused connections
• Optimize data structures

Note: We provide hosting support, not code debugging. See FAQ.

Reduce Load

If your application legitimately needs that much memory:

1. Run fewer services on the same plan
2. Disable unnecessary features
3. Reduce user/data load if possible

Upgrade Your Plan

If optimization isn’t possible, upgrade to a higher tier.

1. Go to your service in the billing panel
2. Click “Upgrade”
3. Choose a plan with more RAM
4. Your service will immediately have more memory available

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Still Need Help?

If your issue isn’t listed here or our solutions didn’t work: When contacting support, please include:

• Your service name
• When the issue started
• Exact error messages
• Steps you’ve already tried
• Any relevant logs or screenshots